Terms of Service

Softopay 44031 Ashburn Shopping Plz #281, Ashburn, VA 20147, United States Email: contact@softopay.com Phone: +1 (704) 723-1925 Last Updated: May 6, 2026 Please read these Terms of Service carefully before using our website or placing an order. By accessing or using Softopay’s services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. About Us

Softopay is an online store specializing in the sale of used and occasional books, serving customers located in the United States. We are headquartered at 44031 Ashburn Shopping Plz #281, Ashburn, VA 20147, United States. You can reach us at contact@softopay.com or by phone at +1 (704) 723-1925.

2. Eligibility

By using our website and placing orders, you represent and warrant that you are at least 18 years of age, or that you are a minor with the consent and supervision of a parent or legal guardian. Our services are available only to customers located within the United States.

3. Products

3.1 Book Condition

All books sold by Softopay are used or occasional items. Each product listing includes a description of the book’s condition. While we make every effort to accurately describe the condition of each item, minor variations such as shelf wear, previous owner markings, or slight yellowing of pages may be present and are considered normal for pre-owned books.

3.2 Product Availability

All orders are subject to product availability. In the event that an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or an alternative item of equal value at your discretion.

3.3 Pricing

All prices displayed on our website are in US dollars (USD) and are subject to change without prior notice. The price charged for your order will be the price in effect at the time of purchase. We reserve the right to correct any pricing errors at our discretion.

4. Orders and Payment

4.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the selected items. We reserve the right to accept or decline any order at our sole discretion. A confirmation email will be sent to you once your order has been accepted and processed.

4.2 Payment

All payments are processed securely through Woco Payment. By providing your payment information, you authorize us to charge the applicable amount for your order, including any applicable taxes. We do not store your full payment details on our servers.

4.3 Order Cancellation

You may request to cancel an order before it has been shipped. Once an order has been dispatched, it can no longer be cancelled, but you may initiate a return in accordance with our Return Policy. To request a cancellation, please contact us as soon as possible at contact@softopay.com.

5. Shipping and Delivery

5.1 Shipping Cost

We offer free standard shipping on all orders within the United States. No additional shipping fees will be applied at checkout.

5.2 Estimated Delivery Time

Orders are typically delivered within 3 to 8 business days from the date of shipment. Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, such as weather events, carrier delays, or high order volumes during peak periods.

5.3 Shipping Address

You are responsible for providing an accurate and complete shipping address at the time of checkout. Softopay is not liable for orders that are delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer.

5.4 Risk of Loss

Risk of loss and title for items purchased from Softopay pass to you upon delivery of the items to the shipping carrier.

6. Return Policy

6.1 30-Day Return Window

We offer a 30-day return policy. You may return any eligible item within 30 days of the delivery date for a refund or exchange, subject to the conditions outlined below.

6.2 Eligibility for Returns

To be eligible for a return, the item must be in the same condition as when it was received and must be accompanied by proof of purchase. Items that have been further damaged, altered, or are missing components may not be eligible for a full refund.

6.3 How to Initiate a Return

To initiate a return, please contact us at contact@softopay.com within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return. We will provide you with instructions on how to send the item back to us.

6.4 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe. Softopay is not responsible for return shipping costs unless the item was received damaged or incorrectly sent.

7. Intellectual Property

All content on the Softopay website, including but not limited to text, graphics, logos, images, and software, is the property of Softopay or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

8. User Conduct

By using our website, you agree not to engage in any of the following prohibited activities: – Using our services for any unlawful purpose or in violation of any applicable laws or regulations – Attempting to gain unauthorized access to our systems or networks – Submitting false or misleading information during the ordering process – Interfering with or disrupting the integrity or performance of our website – Engaging in any conduct that could damage, disable, or impair our services

9. Disclaimer of Warranties

Our services and products are provided on an “as is” and “as available” basis. Softopay makes no representations or warranties of any kind, express or implied, regarding the condition, quality, accuracy, or completeness of any product or service. To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Softopay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or the purchase of our products. Our total liability to you for any claim arising out of these Terms of Service shall not exceed the total amount paid by you for the order giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Softopay and its officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way related to your use of our services, your violation of these Terms of Service, or your violation of any rights of a third party.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Loudoun County, Virginia.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our services following any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Softopay regarding the use of our services and supersede all prior agreements and understandings.

16. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: Softopay 44031 Ashburn Shopping Plz #281, Ashburn, VA 20147, United States Email: contact@softopay.com Phone: +1 (704) 723-1925