Contact Us

We are here to help! If you have any questions about your order, a product, or any of our policies, do not hesitate to get in touch with us. We aim to respond to all inquiries within 1 to 2 business days.

Our Contact Details

Email

For general inquiries, order questions, return requests, or any other concerns, please email us at: contact@softopay.com

Phone

You can also reach us by phone at: +1 (704) 723-1925 Our team is available Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time), excluding federal holidays.

Mailing Address

If you need to reach us by mail or send a return, please use the following address: Softopay 44031 Ashburn Shopping Plz #281 Ashburn, VA 20147 United States

Order Support

If you are contacting us about an existing order, please have the following information ready to help us assist you faster: – Your full name – Your order number – The email address used to place the order – A brief description of your question or issue

Returns and Refunds

If you would like to initiate a return or request a refund, please email us at contact@softopay.com with your order number and reason for the return. We offer a 30-day return policy on all orders. For full details, please refer to our Refund and Returns Policy.

Shipping Inquiries

If your order has not arrived within the estimated delivery window of 3 to 8 business days, or if you have not received your tracking information, please contact us at contact@softopay.com and we will look into it right away.

Response Time

We strive to respond to all emails and messages within 1 to 2 business days. Inquiries submitted on weekends or federal holidays will be addressed on the next available business day. We appreciate your patience and will do our best to resolve your concern as quickly as possible.

About Softopay

Softopay is an online store dedicated to making quality used and occasional books accessible and affordable for readers across the United States. We are passionate about books and committed to providing a smooth and trustworthy shopping experience for every customer.